Field Engineer Terms of Use

Last updated: 1.1.2025

These Terms apply when you access Maintella via a Limited Access Grant provided by a customer of the Maintella platform ("Customer").

By accessing the platform, you agree to the following:

1. Purpose of Access

You are accessing Maintella either:

  • via a Limited Access Grant issued by a Deftify Customer (e.g., your employer or client), or

  • as a user of the Customer’s product or property (such as a connected device or system interface)

This access is provided to enable you to perform work, provide feedback, complete inspections, or otherwise interact with the Customer's assets or systems.

Your access may be limited in time and scope, depending on the specific grant provided by the Customer.

You are expected to use the system solely for the intended purpose specified by the Customer. Your use does not create an ongoing user account or broader license to access the Maintella platform or any rights to the data contained therein.

2. Ownership and Use of Submitted Data

  • PageAll information, content, or files you submit through Maintella (including photos, notes, measurements, or any other material) are considered “Contributions.”

  • You agree that all rights, including any intellectual property rights, in these Contributions are automatically assigned to the Customer(s) who are associated with the assets you are working with.

  • You waive any right to compensation or attribution for your submissions.

Maintella may process your Contributions solely to provide its services to the Customer and to improve the platform in anonymized form, in accordance with our Privacy Policy

3. Acceptable Use

You agree not to:

  • Submit false, misleading, illegal, or inappropriate content

  • Upload content that infringes on the rights of othersPage

  • Use the platform in a way that violates any law or regulation

  • Attempt to reverse-engineer or interfere with the platform’s security or functionality

We may suspend or revoke your access if you violate these rules or if your access is no longer required.

4. Privacy and Personal Data

Use of Maintella is subject to our Privacy Policy, which explains how we collect and process personal data.

Your session activity may be recorded and associated with the Customer’s workflow or task log.

5. No Ongoing Account

You are not registering for an account. Your access is temporary, based on the Limited Access Grant issued by the Customer. Your agreement to these terms does not create a continuing relationship between you and Maintella.

6. Contact

If you have questions about your access or the data you submitted, please contact the Customer who provided the access link. You may also contact us at privacy@maintella.com