Maintella - Field Service & Maintenance Platform

Cut field service costs by up to 20% while maximizing asset uptime.

How Maintella works

Maintella creates a seamless connection between all stakeholders in the EV charging maintenance ecosystem, ensuring clear communication and efficient service delivery.

1. Remote Technicians

Remote support teams create work orders and process tickets from your service system, which seamlessly flow into Maintella for field assignment.

2. Field Technicians

Technicians receive comprehensive work instructions with asset information and device status directly on their smartphones, enabling efficient on-site repairs.

3. Operations Center

Detailed work reports flow back to asset owners and operations centers, providing actionable insights and complete maintenance history for each charger.

This integrated approach eliminates information silos between OEMs, service partners, and asset owners. Real-time data flows between IoT backends and Maintella ensure field engineers have the most current diagnostics, while structured reporting creates a comprehensive maintenance history for each asset.

The big problem

The Operational Complexities of Scale

Managing service and maintenance for vast remote assets, such as EV chargers, presents significant operational hurdles that lead to inefficiencies, increased costs, and frustrated customers.

  • Field technicians lack real-time diagnostics and OEM-grade knowledge in the field. Third-party service providers complicate access management, limiting effectiveness and extending repair times.

  • Critical maintenance documentation is scattered across PDFs, emails, and various internal systems. This fragmentation prevents field engineers from quickly finding relevant instructions when working with diverse hardware types.

  • Without centralized maintenance records, operators lack clear visibility into past upgrades and services performed on their assets, making future maintenance planning difficult and inefficient.

  • Missing parts or specialized tools frequently lead to repeat truck-rolls and prolonged repair times. These unnecessary return visits significantly impact charger uptime and inflate service costs.

Introducing Maintella

A specialized service layer designed for field asset maintenance, enabling the fastest path from fault to fix with minimal integration effort.

Workflow Generation from Source Material

Maintella transforms complex OEM manuals into step-by-step workflows for field technicians. These human-verified instructions are remotely assigned, ensuring precise guidance when and where it's needed most.

Seamless Field Access

Field engineers receive direct, secure links providing visibility into active alerts and step-by-step instructions. This eliminates complex IT projects and empowers technicians to act quickly with the right information.

Integrated Reporting & Analytics

Work reporting is natively integrated into the workflow, replacing cumbersome manual field visit reports. This provides comprehensive historical data for asset management, performance analysis, and accurate service partner invoice validation.

Seamless Integration with Your Existing Ecosystem

Maintella enhances operations without disrupting workflows, connecting effortlessly with your current systems to maximize efficiency and minimize implementation challenges.

  • Maintella synchronizes asset details to streamline field dispatching and relays critical diagnostics information to field engineers exactly when they need it. This real-time data flow enables more accurate troubleshooting and faster resolution times.

  • Whether you use Jira, ServiceNow, or another platform, Maintella associates all field engineering work to customer tickets regardless of the ticketing system. This creates a unified view of service activities across your entire operation.

  • Work orders are delivered by email directly to contractors' field engineering management systems, where they can be assigned to specific technicians. The only requirement for field engineers is a smartphone—no specialized hardware or complex software installations needed.

Ready to Transform Your Remote Asset Maintenance?

Maintella delivers the industry's most comprehensive field service solution. Our platform reduces costs, improves uptime, and enhances the overall service experience for both operators and end users.

Start your pilot today and experience:

  • Up to 15% reduction in maintenance costs

  • Significantly improved first-time fix rates

  • Enhanced asset uptime and availability

  • Comprehensive maintenance history and analytics